Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
Behavioural concerns are still one of the leading reasons why dogs are surrendered to shelters each year. While it can be difficult to overcome some behavioural problems, many are reversible with patience, understanding and the right approach. We are always happy to help you in preventing or correcting unwanted behaviours your pet may be displaying.
How can behavioural counselling help my dog’s behaviour?
Many unwanted behaviours are the result of us not understanding our dog’s language or biological needs, inadvertently and unintentionally rewarding unwanted behaviours or taking ineffective approaches to correct their behaviours. Behavioural counselling will ensure a consistent, effective commitment to training and help determine the best path to eliminating or replacing unwanted behaviours.
What happens at the initial dog counselling meeting?
The starting point to all behavioural consultations involves a complete physical exam. Diagnostics may also be requested (blood work and x-rays) to rule out underlying medical issues that could contribute to changes in behaviour. A thorough history of your dog’s physical and mental behaviours is gathered and discussed to help pinpoint any triggers or potential factors contributing to the behaviour. We will then work together to come up with a training plan, which may include referral to a local trainer, a veterinary behaviourist and/or medications or supplements.
Will my pet insurance policy cover the cost of dog behaviour counselling?
Pet insurance is a wonderful thing, and there are many comprehensive plans available through a number of providers. The company and type of plan you have will determine your coverage amounts in different areas of medicine. For answers to your pet insurance questions, it is always best to contact your provider.
What can I expect after the consultation?
The outcome of your dog’s behaviour consult will vary depending on the nature and severity of the concerns. It is fair to say that even with minor problems, some level of daily homework is to be expected. Your veterinarian will be sure to discuss potential outcomes, follow up visits and next steps with you.
With recent changes to restrictions on businesses, we can continue providing our full range of services, under certain restrictions. As our province enters the next phase of the reopening plan, we have some updates to share with you about our safety measures.
We are continuing to see all cases by appointment only including pets in need of vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, parasite prevention, and more.
Beginning July 2, 2020, clients are able to come into the hospital with their pets with the following restrictions:
SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us.
Face coverings must be worn to enter the hospital.
Use hand washing station upon entry.
Washrooms will be closed to the public until further notice.
If you wish to remain in your car during the appointment, when you call to inform us of your arrival, we will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
We are OPEN with the following hours:
Monday to Friday: 8:00 am - 7:30 pm*
Saturday: 8:00 am - 3:00 pm
*On weekdays we will be closed for 1 hour in the afternoon in order to catch up on communications with our clients. This is a temporary measure. Thank you for your understanding.
NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!