We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
While studying in Grenada, the school of medicine and the school of veterinary medicine would team up to provide care for communities in the area and their pets which included cats, dogs, sheep, goats, and horses. This collaboration was referred to as One Health One Medicine, which emphasizes the importance of human and animal physicians working together to improve public and environmental health. At the community outreach examinations, pet education and vaccinations would be provided free of charge. Often this was the only opportunity for their pets to be examined and vaccinated.
My experience in Grenada inspired me to volunteer in Nicaragua. During my visit there, we were able to spay and neuter cats, dogs, and pigs, to reduce the already large population of stray animals. This provided me with important skills and experience while simultaneously allowing me to be a part of an organization that provides services to pets that would otherwise not have been able to receive them.
During my time in Grenada and Nicaragua, I also witnessed the effects of pets not having the benefits of flea and tick prevention. Fleas and ticks do not only cause itchiness, but they also transmit diseases and other parasites that can affect your pet internally.
I have also travelled to South Africa, where I spent time helping build new enclosures for these exotic animals and assisting in releasing animals back into the wild.
I absolutely loved every moment I spent working in these countries; learning the different cultures, spending time with exotic animals and gaining the experience to help make me a better doctor.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Wednesday, March 18, 2020:
1. We are currently operating a “closed reception area” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to please call the number posted on our windows. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets and equine, as well as time-sensitive vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 8:00 am - 7:30 pm. Saturday: 8:00 am - 3:00 pm and Sunday: CLOSED
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.