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Last updated: December 17, 2020

Dear Clients,

With recent changes to restrictions on businesses, we can continue providing our full range of services, under certain restrictions. As our province enters the next phase of the reopening plan, we have some updates to share with you about our safety measures.

We are continuing to see all cases by appointment only including pets in need of vaccines, wellness exams, blood work, heartworm testing, spays and neuters, dental services, parasite prevention, and more.

Beginning July 2, 2020, clients are able to come into the hospital with their pets with the following restrictions:

SAFETY MEASURES TO KEEP EVERYONE SAFE

• Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us.
• Face coverings must be worn to enter the hospital.
• Use hand washing station upon entry.
• Washrooms will be closed to the public until further notice.
• If you wish to remain in your car during the appointment, when you call to inform us of your arrival, we will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
• Continue the use of credit cards as the preferred payment method.
• Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".

ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

OPERATING HOURS

We are OPEN with the following hours:

Monday to Friday: 8:00 am - 7:30 pm*
Saturday: 8:00 am - 3:00 pm
Sunday: Closed

*On weekdays we will be closed for 1 hour in the afternoon in order to catch up on communications with our clients. This is a temporary measure. Thank you for your understanding.

NEW PET OWNERS

Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Avon Animal Hospital