We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
As we started a new year I, like many others, took a little time to look back at the years past. Not just 2017, but further back. One particular pet made me realize that I have been a part of the Avon Animal Hospital family for quite a while.
I delivered this puppy by Caesarean section. I saw her take her first breath. I bottle raised her along with her sister for 6 weeks in my own small apartment that I lived in when I first arrived in Windsor. I found them both loving homes. This puppy was in every year for 15 years for her annual check-ups, and sometimes more frequently for the medical issues she had in her later years. When the time came that she was no longer having the quality of life that she deserved, I was with her when she drew her last breath. It made me realize that while I don’t have quite such an intimate involvement with all of my patients, I have been present for at least a whole generation of pets and the lives of our clients and their families. Those puppies and kittens of my first years here have mostly lived their full lives by now.
At the same time, I realized that our clients children that were barely able to peer over the edge of the counter are now young adults, all grown up and bringing in pets of their own. I hope that they took in a little of what they learned when they tagged along as kids that will help them care for the new pets they will adopt in the years to come. I look forward to the future generations coming along; of both the 4-legged and 2-legged kind.
Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.
The following changes are effective as of Wednesday, March 18, 2020:
1. We are currently operating a “closed reception area” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to please call the number posted on our windows. We will take a history from outside of your vehicle, and bring your pet into the clinic for an examination with the veterinarian. We will then return to your vehicle with your pet to discuss our recommended treatment plan. If you do not have a cell phone please knock our door to let us know you have arrived and then return to your vehicle.
2. We are continuing to accept appointments for urgent or sick pets and equine, as well as time-sensitive vaccinations. All other services will be scheduled for a later time.
3. We are still OPEN with the following hours: Monday to Friday: 8:00 am - 7:30 pm. Saturday: 8:00 am - 3:00 pm and Sunday: CLOSED
4. If you are ordering food or medications, please allow 3-5 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the online store, visit our website.
5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.
Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.
Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.